LA Appliance Repair:
Servicing all of Southern California including Los Angeles and Orange Counties.Telephone No.
(818) 724-5071E-Mail:
[email protected]![LA Appliance Repair](images/banner.jpg)
![American Applinaces](images/offer.png)
Frequently Asked Questions by A-Team Appliance Repair
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Does it pay to fix the old machine or should we just purchase a new one?
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Can you provide us with an estimate (ball park figure) for the repair over the phone?
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Why doesn’t anybody want to repair our appliance because we bought the parts ourselves?
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What if the appliance breaks down or doesn’t work properly after you repair it?
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What if I leave a check for the technicians and my minor children are home to let them in?
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What if you repair the apparent problem and then find additional problems that were not apparent?
Q1: Why don’t you set specific appointments?
A: We like to give all
the time you deserve to diagnose the problem with your appliance
properly. In order to do this, we must give you a “window”
because we don’t know how long the appointment before yours will
take. We hate to give you a specific time and then not be able
to honor our commitment.
Q2: What about nighttime or weekend service?
A: Most of our
technicians are family people and like to spend evenings and
weekends with their families. These highly trained technicians
work hard during normal business hours and do not want to make a
mistake because they are tired. There is, however, evening and
Saturday service available at a slight additional charge in
order to provide an incentive to the technicians. If we are not
opened when you call, please leave a voice mail, and our service
will alert a manager on duty as to your request and you will get
a call back.
Q3: Does it pay to fix the old machine or should we just purchase a new one?
A: This is a very good
question, and is asked quite often. Unfortunately the answer is
not clear cut. If your appliance is several years old, chances
are it was made better than most of the new ones available
(including major brands). In most cases, since you know it has
been a good appliance, it pays to fix it; especially if a new
appliance costs considerably more than a repair. Additionally,
many times there are reasons why your appliance stopped working
and our trained technicians can point these things out so that
repairs will be required less frequently.
Q4: Can you provide us with an estimate (ball park figure) for the repair over the phone?
A: Unfortunately there
are usually up to a dozen different reasons why the same
symptoms occur. Without being able to diagnose the appliance,
using our knowledge, experience and test equipment, all we can
do is guess. Many companies will quote an approximate price over
the phone (usually low enough to attract your attention) and
when their people arrive you find out that the repair is far
more based on what they find than you were told over the phone
and you are still responsible for the service charge.
Q5: Why doesn’t anybody want to repair our appliance because we bought the parts ourselves?
A: Not very often, but
often enough, a part is delivered (either to you or us) and
although brand-new, it is defective. If we supply the part
(which is approximately the same amount of money as you would
pay) if it doesn’t work we are responsible for replacing that
part with one that does work. If we install your part, we have
done our job and if it doesn’t work we still require payment.
A: That is a fair
question, and the reason seems to escape most people. If you
dismantle anything on your appliance and then find that you need
professional help, we would have to put the appliance back
together in order to diagnose the exact symptoms properly. Even
if you put your own appliance back together, the technician has
no roadmap in his mind of just how the appliance was put back
together, and you could have done it incorrectly. This leads to
a large amount of time to second-guess what is causing the
problem and a larger bill for our customers because we end up
doing twice the work.
Q7: What if the appliance breaks down or doesn’t work properly after you repair it?
A: Before our technicians
leave your premises, they will attempt to go over all functions
of the appliance to have you make sure that it is working
properly. Even by doing that, occasionally the appliance will
cease to work again. Rest assured that we will make our return
visit to you a top priority and you will receive service before
the next customers.
PLEASE NOTE, ALL
REPAIRS (UNLESS OTHERWISE INDICATED ON YOUR RECEIPT) ARE FULLY
WARRANTED, BOTH PARTS AND LABOR FOR A FULL 90 DAYS. Many other
companies provide only 30 days labor and 90 days parts.
Q8 Is there preventative maintenance service available?
A: In most cases we can
repair your appliance and provide a regularly scheduled
maintenance plan. If preventative maintenance is relatively
simple, as part of our repair services, our technicians will be
glad to show you how to do it yourself.
Q9: Why does it cost so much to fix my appliance?
A: To begin, all of our
technicians have been formally schooled in appliance repair.
Anyone can keep changing parts (at your expense) if they do not
know what they are doing or do not have the proper test
equipment. Next there is the technicians amount of experience.
Before our technicians are sent to your home by themselves, they
must complete a satisfactory evaluation with one of our senior
technicians. Additionally, your technician is paid a very good
salary for his knowledge and experience while he is driving to
your home and while he is diagnosing the problem. Also, they
carry with them an extensive inventory of parts in order to
repair your appliance with just the one visit. If your appliance
requires parts that are not common, and have to be ordered, we
will make every attempt to secure these parts as quickly as
possible (we have many sources) and return to complete the
repair promptly. A small deposit will be required and the
balance due upon completion.
A: A repair to your
appliance is calculated using the technicians knowledge and
experience and (in most cases) immediate access to parts.
Additionally, most requests for service are tended to the same
day or the very next day. When a technician works on your
appliance he gives you a price before starting the work. Neither
the price of the part nor the amount of time spent is a major
factor. You are paying for knowledge to repair your appliance
properly and our ability to return if any work under warranty is
necessary.
Q11: What if I leave a check for the technicians and my minor children are home to let them in?
A: Before we start any
repair our technicians must obtain approval from the responsible
party. Additionally, in today’s world, our technicians are not
permitted to enter a home with only minor children in
attendance. An adult must be present.
Q12: What if you repair the apparent problem and then find additional problems that were not apparent?
A: In very few instances there is a secondary problem that cannot be detected until the primary problem is fixed. An example would be if a refrigerator/freezer is not cooling at all and after repair it cools perfectly but the icemaker doesn’t work. In these cases the secondary repair will be done for the price of the parts only or if a difficult additional repair is necessary it will be done at a nominal charge.
Appliances Serviced
Refrigerator Repair
Washer Repair
Dryer Repair
Dishwasher Repair
Oven Repair
Stove Repair
Air Conditioning Repair
Cooktop Repair
Washing Machine Repair
Range Repair
Brands Serviced
• Maytag™
• GE (Genreal Electric)™
• Whirlpool™
• Kenmore™
• Frigidaire™
• Jenn-Air™
• Viking™
• Sub-Zero™
• Sears™
• Magic Chef™
• Thermadore™
• Kitchen Aide™
• Dacor™
• White-Westinghouse™
![American Applinaces](images/brands.jpg)